Shipping Policy

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At AADI RUGS, we carefully process every order to ensure safe and timely delivery. Orders are generally handled within 9–10 business days, followed by estimated delivery within 8–9 business days, depending on the destination. We offer free shipping on eligible orders and may use trusted carriers such as DHL and FedEx. Tracking details are provided after dispatch where available. Delivery times may vary due to customs, weather, holidays, carrier delays, or other unforeseen circumstances. Please provide accurate shipping information when placing your order.

Returns & Refunds Policy

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At AADI RUGS, eligible products can be returned within 30 days of delivery if they remain unused, clean, undamaged, and in original condition. Custom, personalized, made-to-order, clearance, and final-sale products may not be eligible for return. To request a return, contact us with your order number, product details, and photographs where required. Approved refunds are generally issued to the original payment method after inspection. Damaged or incorrect products should be reported promptly for appropriate resolution.

Privacy Policy

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At AADI RUGS, we respect your privacy and take reasonable steps to protect your personal information. We may collect details such as your name, email, phone number, shipping address, order information, and website usage data to process orders, provide support, arrange delivery, and improve our services. Payment information is securely processed through trusted payment providers. We may use cookies and share necessary information with trusted service providers such as Shopify, payment processors, shipping partners, and analytics services. We do not sell customer information.

Terms & Conditions

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By using the AADI RUGS website or placing an order, you agree to our Terms & Conditions. Product images, colors, sizes, textures, and descriptions may vary slightly due to display settings and handcrafted characteristics. Product availability and prices may change without prior notice. Customers must provide accurate shipping and contact information. Orders, payments, shipping, returns, refunds, and custom products are subject to applicable policies. Website content, images, logos, and designs may not be copied or used without permission.