At AADI RUGS, we aim to make every order simple and convenient, from checkout to delivery. This Shipping & Delivery Policy explains how your order is processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Our standard order handling time is approximately 9–10 business days. Processing may take additional time in certain circumstances, including weekends, public holidays, high order volumes, product availability, or special/customized requirements.

Once your order has been dispatched, we will provide shipping and tracking information where tracking is available.

2. Delivery Time

After your order has been processed and dispatched, the estimated delivery time is approximately 8–9 business days, depending on the destination and shipping service.

Delivery time may vary based on:

• Delivery location
• Shipping carrier
• Customs procedures
• Public holidays
• Weather conditions
• Carrier delays
• Other circumstances beyond our reasonable control

The stated delivery time is an estimate and does not represent a guaranteed delivery date.

3. Free Shipping

AADI RUGS currently offers free shipping on eligible orders.

Any specific conditions, exclusions, minimum order requirements, or promotional limitations related to free shipping will be displayed on the website or during checkout.

If additional shipping charges apply to a particular order or destination, the applicable charges will be displayed before the order is completed.

4. Shipping Partners

AADI RUGS may use trusted international shipping carriers, including DHL and FedEx, depending on the destination, shipment requirements, and available service.

Once the package has been handed over to the shipping carrier, delivery updates and transit information may depend on the carrier's tracking system.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the tracking information to become active after the carrier receives and scans the package.

You can use the tracking information provided to follow your shipment and view available delivery updates.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please make sure your:

• Full name is correct
• Street or locality details are accurate
• City and state are correct
• Postal code is correct
• Phone number is active
• Apartment, building, or unit details are included where applicable

AADI RUGS is not responsible for delivery delays, failed delivery, returned packages, or additional costs resulting from incorrect or incomplete information provided by the customer.

If you notice an address error immediately after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once your order has entered processing or been dispatched.

7. Delayed Orders

We work with shipping providers to support timely delivery; however, unexpected delays can sometimes occur.

Delays may result from:

• Carrier disruptions
• Weather conditions
• Public holidays
• Customs procedures
• Incorrect delivery information
• High shipping volumes
• Remote delivery locations
• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact AADI RUGS with your order number so that we can review the available shipment information and assist you.

8. Damaged Packages

Please inspect your package when it arrives.

If your package appears damaged, we recommend taking clear photographs of the packaging and product before disposing of any packaging materials.

Please contact AADI RUGS as soon as possible and provide:

• Order number
• Photographs of the package
• Photographs of the product
• Description of the damage

Our team will review the information and provide the appropriate next steps.

9. Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your order, please contact us promptly.

Provide your order number and relevant photographs or other information that can help us review the issue.

AADI RUGS will review the order details and work with you to resolve the matter appropriately.

10. International Shipping

AADI RUGS offers shipping to customers in eligible international destinations.

International orders may be subject to customs procedures, import duties, taxes, clearance requirements, or other charges depending on the destination country.

Customers are responsible for complying with applicable local import requirements and any duties or taxes that may be imposed by their destination country, unless otherwise stated during checkout.

International delivery times may also vary depending on customs clearance and local carrier procedures.

11. Delivery Attempts

The shipping carrier may make delivery attempts according to its standard procedures.

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal of delivery, or other customer-related circumstances, additional delivery charges or return shipping costs may apply where applicable.

Customers should ensure that someone is available to receive the package when required.

12. Contact Us

For questions about shipping, tracking, delivery, or an existing order, please contact AADI RUGS:

AADI RUGS
Email: info@aadirugs.com
Phone: +91 63061 42953
Website: www.aadirugs.com
Address: Khamhria, Bhadohi 221306, Uttar Pradesh, India

When contacting us about an existing shipment, please include your order number so our team can assist you more efficiently.